Privacy Statement
Effective date: 10th of Nov, 2025
Last updated: 10th of Nov, 2025
1. Introduction
Sentinel (“we”, “us”, “our”) is committed to protecting the personal information of visitors to our website and clients. This Privacy Statement explains how we collect, use, disclose and safeguard personal information in connection with our services and our website: https://sentineldec.com/.
2. Scope and Compliance
We operate in Canada and are subject to the rules of PIPEDA, which apply to private-sector organizations in the course of commercial activity. Office of the Privacy Commissioner+1 Accordingly, we adhere to the 10 fair information principles under PIPEDA: accountability, identifying purposes, consent, limiting collection, limiting use, accuracy, safeguards, openness, individual access, and challenging compliance. Office of the Privacy Commissioner+1
3. What personal information we collect
We may collect the following types of personal information when you interact with our website or use our services:
- Name, email address, telephone number, business/company name (for contact or service enquiries)
- Details of the services you request (e.g., fire alarm, security systems) and any correspondence or documentation you provide
- Usage data from our website (such as IP address, browser type, pages viewed, time spent) when you access our website
- Any other information you voluntarily provide to us (for example in contact forms, email correspondence or service contracts)
4. Purposes of collection, use and disclosure
We collect, use and may disclose your personal information for the following purposes:
- To respond to your enquiries and provide you with requested services
- To administer service agreements, invoices, monitoring, maintenance or technical support
- To improve our website and services, and to understand how users access our website (analytics)
- To communicate with you (for example, to send service updates, security alerts, marketing/promotional communications if you have opted-in)
- To comply with legal or regulatory requirements or defend our legal rights
We will only collect, use and disclose your personal information for the purposes we identify at or before the time of collection, unless we obtain your further consent or are otherwise permitted or required by law.
5. Consent
By using our website or engaging our services, you consent to our collection, use and disclosure of your personal information as described in this Privacy Statement. In certain cases, we may seek your explicit consent (for example for sensitive personal information or where required by law). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice to us.
6. Limiting collection, use, disclosure and retention
We only collect personal information that is necessary for the identified purposes. We do not use the information for other purposes unless we obtain your consent. We retain personal information only as long as necessary to fulfil the purposes or as required by law, and then securely dispose of or anonymize it.
7. Accuracy and safeguards
We make reasonable efforts to ensure that the personal information in our custody is accurate, complete and up-to-date as necessary for the purposes. We maintain appropriate physical, technical and organizational safeguards to protect personal information against unauthorized access, disclosure, copying, use or modification.
8. Openness
This Privacy Statement is available to you on our website. If you wish, we will supply further information about our policies and practices relating to the management of personal information. You may also contact our designated Privacy Contact (see Section 12) to ask for details.
9. Individual access and correction
You have the right to access your personal information held by us and to ask for correction if it is inaccurate, incomplete or outdated. If you wish to make such a request, please contact us (see Section 12). We may require proof of identity and we may charge a minimal fee if permitted by law. We will respond within a reasonable timeframe.If we refuse your request, we will explain the reasons for the refusal and describe how you may challenge it.
10. Challenging our compliance
If you believe we have not complied with this Privacy Statement or with applicable privacy laws, you may submit a complaint to us (see Section 12). We will investigate and respond. If you remain dissatisfied, you may contact the Office of the Privacy Commissioner of Canada.
11. Website usage, cookies and third-party tools
Our website uses cookies and similar technologies to collect usage information (for example to track page visits and aggregate traffic statistics). Some of these cookies may enable tracking of an individual’s computer or device, which may amount to “personal information” under Canadian law if combined with other identifiers.
Where such tracking is used, we will provide information about the purposes of the tracking and obtain meaningful consent if required. You may disable cookies via your browser settings, but doing so may affect the website’s functionality.
We may also use or engage third-party service providers (for website hosting, analytics, email communications, marketing) who may access or process personal information on our behalf. We ensure such providers are contractually bound to protect your information.
12. Contact / Privacy Officer
If you have questions about this Privacy Statement, wish to access or correct your personal information, withdraw consent, or lodge a complaint, please contact:
Sentinel D.E.C. Systems Inc.
410 Chrislea Road, Unit 5, Woodbridge ON, L4L 8B5
Email: reception@sentineldec.com
Telephone: 905-264-9511
13. Changes to this Privacy Statement
We may update this Privacy Statement from time to time. The date of the last revision will be shown at the top of the statement. By continuing to use our website or services after we post changes, you accept the revised statement.
14. Effective date
This Privacy Statement is effective as of 10th of Nov, 2025